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Frequently Asked Questions

How do I deactivate my Digital Assistant?

How to stop the iReachm assistance?

It’s a pity! Please inform us on the reason of your wish to stop the trial. We’re eager to learn how we can improve our product.

In order to deactivate the callforwarding, call ##002#

Your calls will no longer be taken by the assistant. Please note that if you had a customized voicemail before, this will not be reactivated automatically. Depending on your provider, you should call a second code:

Proximus                           **61*+32475151516#
Base                                    **61*+32486191933#
Orange                               **61*5555#
Telenet                               **61*5555#

How to reactivate my previous voicemail?

When you deactivate your forwarding, the possibility exists that if you had a customized voicemail before, this will not be reactivated automatically. Depending on your provider, you should call a second code:

Proximus                           **61*+32475151516#
Base                                    **61*+32486191933#
Orange                               **61*5555#
Telenet                               **61*5555#

How can I temporarily switch off the assistance?

You can choose when you are assisted depending on your subscription. During the trial period, you’ll enjoy personal assistance on weekdays from 8am untill 7pm. This can be adapted in the iReachm app. Navigate to the Menu Settings Service on/off. By pressing on the time frames, you can activate or deactivate the service. Don’t forget to save the changes you made.

How can I cancel my contract?

A contract with iReachm lasts for 12 months (unless otherwise stated and confirmed in writing). The contract will be tacitly renewed, unless you give notice of termination by registered letter at least 3 months before the expiry date. If you give your notice in time, the contract will not be renewed after 12 months. All you have to do afterwards is deactivate the call forwarding from your device by calling the number ##002#.