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Frequently Asked Questions

Video tutorials

CONTACTS

How to get rid of unwanted calls?

Using the application, you can teach your assistant how to treat undesired calls.

How can I make a distinction between private and professional calls?

You can easily teach your personal assistant to treat each call how you want it. This video shows you how.

MESSAGES

How do I inform callers of my holiday?

If you leave for a holiday, you can inform your assistant of this, so she can keep your contacts up to date about your availabilities. In the iReachm app, go to Menu, then to Messages. In this section you can send short messages to your personal assistant. These have start and end dates, after which the message will be deleted. You can send messages to your assistant on any occasion such as a holiday, meeting, lunch, etc.

How do I send messages to my assistant?

Inform your assistant if you’re on holiday, in a meeting, or not available for a longer period of time.

CALENDAR

How do I give my personal assistant access to my calendar?

Giving your assistant access to your calendar makes it possible for your contacts to plan a callback moment depending on your availabilities. The endless game of phone ticking is finally over! Whenever a callback is planned, you’ll get a message from your assistant as well as a reminder just minutes before the call.

SETTINGS

How do I shorten the time of transfer to the assistant?

Most providers transfer a call to your voicemail or assistant after 30 seconds. You can choose to shorten (or extend) this. It is a great solution if you have the feeling a lot of callers hang up without leaving a message. By shortening the time of transfer, more callers will stay on the phone and leave the assistant a message.

To do this, call the number below.  Change the two numbers at the end of the number to change the time of transfer. In this example, it is 15 seconds (it should always be shortened or extended in blocks of 5 seconds).

**004*+32 2 320 12 00**15#

How do I change my assistant’s language?

You can easily change your assistants language by using the application. This video shows you how.

How do I change the way my assistant greets the callers?

Your assistant will pick up the phone with a standard greeting text such as “Hello, this is the personal assistant of … She/he’s currently not available, can I help you?” This is very easy to adapt using the iReachm application.

Help! My calls don’t reach my assistant anymore

When you change providers, simcard or changes have been made in your subscription, you might need to reactivate the transfer to your assistant. You can easily do this using the app as shown in this video, or call **004* + 32 23 20 12 00#

How do I transfer all my calls to my assistant?

If for any reason, you temporarily want to transfer all calls to your assistant (you’re on holidays, you’re ill, etc.), you can do this by activating the Override setting.